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We have a 30 day return policy which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we will send you a return label, along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
You can always contact us for any questions relating to returns at firstname.lastname@example.org
Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged, or if you receive the wrong item, so that we can assess and remedy the problem.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishables (such as food, flowers or plants), custom-made products (such as special orders or personalized items) and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please do not hesitate to contact us if you have any questions or concerns regarding your specific item.
Unfortunately, we cannot accept returns of sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
We'll let you know as soon as we've received and inspected your return, and let you know whether or not the refund has been approved. If the refund is approved, you will automatically be refunded to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and send the refund.